Frequently Asked Questions

No. All submissions are prepared, discussed with you, and submitted only after your written approval. You will always know the final amounts payable before anything is filed and may request adjustments based on additional supporting documentation where required.

We actively review your structure, expenses, VAT position, and tax timing throughout the year to ensure your tax is optimised, unnecessary payments are avoided, and cash flow is managed efficiently.

You are required to provide:

• Bank statements
• All relevant invoices (VAT-related where applicable)
• This is required monthly or bi-monthly, depending on your VAT cycle.

Our standard packages are designed to cover complete CIPC and SARS compliance for small businesses. Additional services are only required where your business has industry-specific or exceptional requirements.

Any services or items requested outside your agreed package will be quoted and billed separately before work begins.

Standard CIPC (including annual return fees) and SARS compliance are included in your package. Only penalties or interest charged by SARS/CIPC remain for your own account.

Fees apply for work outside your package scope or if documents are submitted late or incomplete. These are always quoted in advance.

The following items are not included in standard packages:

• Company or industry-specific registrations
• BEE letters and verification certificates
• COIDA submissions
• Ad-hoc requests for Statements of Account
• Audit & Review: One SARS verification or audit per year is included. Any further audits, reviews, or complex forensic requests are quoted in advance. 

Yes. Catch-ups and clean-ups can be done, but these are quoted separately based on the volume and complexity of work required. 

Urgent or expedited requests are subject to availability and may incur an additional fee. Priority work is not guaranteed without confirmation. 

All invoices are payable within 7 days.
Services may be suspended if payment is not received within this period.

To maintain focus and efficiency, we do not take unscheduled calls.

All communication is handled via email and WhatsApp during business hours. Send us a WhatsApp on 082 970 0890 to schedule a call. 

One month’s written notice is required. 

Fees paid are non-refundable. Upon notice, we reconcile payments made against work completed. Any outstanding work will be billed accordingly.